Refund Policy

Last Updated: January 1, 2024

1. Overview

At GPSM Networking Solutions, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges.

Our policy lasts 7 days from the date of delivery. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange unless the item is covered under warranty.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition that you received it
• The item must be in the original packaging with all accessories, manuals, and documentation
• You must provide the original invoice or proof of purchase
• The item must not be listed as non-returnable (see Non-Returnable Items section)

Items that show signs of use, installation, damage, or missing parts will not be accepted for return.

3. Return Process

To initiate a return, please follow these steps:

• Contact our support team at support@gpsm.co.in or call +91 98765 43211 within 7 days of delivery
• Provide your order number, product details, and reason for return
• Our team will review your request and provide a Return Merchandise Authorization (RMA) number if approved
• Pack the item securely in its original packaging with the RMA number clearly marked
• Ship the item to the address provided by our support team

Please do not send any item back without obtaining an RMA number first. Unauthorized returns will not be processed.

4. Refund Processing

Once we receive your returned item, our quality team will inspect it and notify you of the status of your refund within 3 business days.

If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within 7-10 business days, depending on your bank or payment provider.

The following refund methods are available:

• Original Payment Method: Refund to the same bank account, credit card, or UPI used for purchase
• Store Credit: Credit amount added to your GPSM account for future purchases
• Bank Transfer: Direct bank transfer to your registered account

Please note that shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product due to a defect, contact us within 48 hours of delivery with photographic evidence of the defect.

For exchanges due to incorrect product delivery (wrong item shipped), we will arrange a free pickup of the incorrect item and deliver the correct product at no additional cost.

6. Non-Returnable Items

The following items cannot be returned or refunded:

• Products that have been installed, used, or damaged by the customer
• Custom-made, special-order, or personalized products
• Products with broken seals, tampered packaging, or removed serial numbers
• Software licenses, activation codes, and digital products
• Bulk cable orders cut to custom lengths
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase

7. Return Shipping Costs

For returns due to customer preference (change of mind, ordered wrong item), the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable.

For returns due to our error (wrong item shipped, defective product), GPSM will bear the return shipping costs and arrange for pickup at no charge to the customer.

We recommend using a trackable shipping service and purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item if it is lost in transit.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately within 48 hours of delivery. Please provide:

• Clear photographs of the damaged/defective item
• Photographs of the packaging (if damaged)
• Your order number and contact details
• A brief description of the issue

We will assess the issue and provide a replacement, repair, or full refund at our discretion. For defective items under warranty, we will process a warranty claim with the manufacturer on your behalf.

9. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us:

• Email: support@gpsm.co.in
• Phone: +91 98765 43211 (Support)
• Hours: Monday to Saturday, 9:30 AM to 6:30 PM IST
• Address: GPSM Networking Solutions Pvt. Ltd., 123 Business Park, Andheri East, Mumbai, Maharashtra 400069, India

Our support team is committed to resolving your concerns promptly and fairly. We value your business and strive to ensure your complete satisfaction with every purchase.